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Usability Testing

Rigorous usability testing to give you recommendations for improving user experience, helping you to gain a competitive advantage

Improve Customer Experience with Website and App Usability Testing

Our agency has a team of specialist consultants that will evaluate the effectiveness of your website or app with a focus on user satisfaction. Our goal is to ensure your website or app offers an optimum user experience, by identifying any problems that can be resolved.

Identifying Usability Issues

The first step in usability testing is identifying issues or areas that can be improved from a users perspective. Using innovative tools, programs and lab usability testing with eye tracking technology, we are able to observe user behaviour in real time. This enables us to understand any obstacles that may prevent the user from reaching their goal, with your desired objectives in mind.

We can perform usability tests in our labs in London and Milan, or anywhere in the world remotely.

Effective Solutions

By analysing the preference of the user in terms of features and content on the website or app, we are able to identify and recommend effective solutions for ensuring your website or app facilitates their needs. You will benefit from expert recommendations and improvements that can be implemented on your website or app.

Competitive Advantage

At some point, we’ve all struggled to navigate a website properly in order to find the relevant content we desire, resulting in giving up and moving on to a different website or even deleting the app from our phone. This proves that user experience is an important factor for any website or app and making improvements could give you a competitive advantage.

Want to work with a leading Usability Testing Agency? Contact us today for a free consultation.


  • Business is digital but relationships are human. That's why we chose RichClicks, an experienced team to be entrusted with the support in managing our Google Ads account.
    Daniele Raina, Marketing Manager
    SAE Institute
  • La Sportiva
  • We needed a tailored service as it is in the DNA of our brand, we found in RichClicks attention to detail that increased the value of our brand.
    Simone Maggi, CEO
Rich Clicks UK

The Biscuit Factory
Unit J211,
100 Clements Rd, Bermondsey,
London SE16 4DG

Phone: +44 (0) 20 71931103

Company No. 08815509 | VAT: GB 178622675

Rich Clicks Italia

Rich Clicks / Well 360, Via Timavo 12, Milano 20124

Phone: +39 0287159598

Whatsapp RichClicks